Conwy, North Wales, January 2008
RISC Group IT Solutions Introduces RISC Online Meet & Support
We are pleased to announce a major new development in RISC Group customer service. RISC Online Meet & Support enables us to offer customers and partners technical support live on their PCs or laptops.
As well as our standard telephone support service, customers can also benefit from real-time, on-screen instruction, including:
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General support issues
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Real-time presentations
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Demonstrations of software functions
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Highlighting important features
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Downloading information and files straight to the customer's desktop
We offer Online Meet & Support advice in areas such as:
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Installing RISC software and plug-ins
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Software upgrades and developments
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New product demonstrations and training
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Individual technical queries
Our support team are, as always, easily contactable by phone for support should customers have any queries. However, RISC Online Meet & Support offers a more detailed level of assistance if necessary.
RISC Online Meet & Support is already proving extremely popular with both customers and resellers alike. It enables us to offer the highest levels of support and further reinforces our commitment to providing the best customer service in the industry.
